Client Care Representative/Dispatcher

North Liberty, IN posted on December 27

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Mission:

To provide dedicated solutions for the safety and comfort of our clients, their home, and their family while delivering professional on time service.

Outcome:

  • Increase our revenue from 650,000 to 1 million in the next year.
  • Maintain a company wide call back percentage of less than 2% per year.
  • Maintain our weekly team training meeting and increase individual tech sales consistently each month in the first 6 months.

Promise to you:

  • You will be joining a team of experience.
  • We train weekly and sometimes daily and believe in and offer continuous education.
  • We are a family and personally oriented company. We consistently strive to have open communication with all our team members.
  • Fun – we encourage a fun environment through games, contests, carry-in-breakfast, popcorn, and occasionally food on projects.
  • We hold an annual Christmas party.
  • We are a Client Focused company.
  • Our Clients are why we are in business.
  • You have the highest earning potential with our pay structure than any other company in our service area.
  • Benefits like PTO (paid time off)/vacation and holiday pay.
  • Insurance options.
  • Many opportunities to hone your skills and abilities
  • Individual retirement accounts.
  • We offer a learning and growing atmosphere.
  • We stay involved in our communities through organizations like scouts, youth leagues, VFW, Fire Department, church.
  • During interview ask about friend and family program

Client Care Representative/Dispatcher 

Job Responsibilities

  • Answer all incoming calls and respond to all customer inquiries and requests
  • Convert incoming client calls into scheduled service appointments
  • Dispatch calls by prioritizing the most urgent and profitable calls
  • Ensure the right technicians are matched to every job
  • Communicate with clients and technicians throughout the day regarding the schedule
  • Maintain customer database with complete and accurate information
  • Make outbound calls to generate revenue and additional service appointments
  • Other duties as assigned

Desired skills and experience:

  • Customer service experience required, call center experience preferred
  • Must demonstrate above average verbal and telephone communication skills
  • General computer knowledge and software skills, specifically Microsoft Office
  • Ability to multi-task
  • Highly organized

Wage

DOE

Experience

Any

Type

Full-time