Customer Service Representative

Carmel, IN posted on September 10

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Since 1966, Williams Comfort Air has been serving Indianapolis residents and the surrounding areas with unmatched service quality. We are committed to our clients and the community, and we want to help keep our environment safe for all generations. We offer year round work, paid training, continuing education, and we’re the largest Carrier Factory Authorized Dealer in the State of Indiana. Your potential for growth is unlimited here at Williams Comfort Air, come join our family!


Role Summary

The goal of the Client CAIR Specialist (CCS) is to convert inbound calls into booked service appointments. The CCS builds a trusting relationship with each client. The CCS skillfully follows the call flow process and is proficient in using the required business systems to fulfill their responsibilities.


Main Responsibilities

  • Assign priority level of a service call appropriately by understanding urgency.
  • Speak with confidence to each client with a basic understanding of HVAC and plumbing needs and services.
  • Assign priority level of a service call appropriately by understanding urgency.
  • Gather all necessary information on each call.
  • Responds to client concerns with empathy.
  • Ensure understanding by applying advanced listening skills (echoing) to ensure accurate information is relayed to Dispatch.


Minimum Job Qualifications 

  • 2+ years of Customer Service experience
  • Proficient typist
  • Good communication skills
  • Able to sit for long periods of time


We offer:

  • Medical/Dental/Vision Insurance
  • Paid Vacation and Holidays
  • 401K Retirement Plan
  • Family Atmosphere Which Truly Cares About Its Team and Customers